I called last tech support last Saturday because for almost 2 main now, no networks are reflecting at all, the user interface is every grayed out, and the error password reads "This channel have to be obtainable shortly. Ref code: S0a00"
When us spoke come the technology on the phone, she stated there was noise top top the line, and also so she said we have to make an meeting for a technician to pertained to the house and the earliest would be June 10th. However she then claimed she would shot to gain us an earlier date and would call us back. But she never ever did, and also it"s Wednesday and also we still have no networks at all.
You are watching: Comcast this channel should be available shortly
Is there anyway we deserve to fix this issue? I understand this sounds favor something an ext customer support should aid with. But I wasn"t may be to discover an customer assistance email top top the website to send this too and trident-gaming.net Assistant isn"t helping. If any type of of you males can assist me figure this the end I would certainly be yes, really appreciative. Say thanks to you and also have a wonderful day.
2 y ago
Gold problem Solver
2 y ago
ArmandoDwrote: ... "This channel need to be available shortly. Ref code: S0a00" ...
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"One moment Please, obtainable Shortly, Ref password S0a00" and similar messages are produced by the cable box when the signal because that the channel you are trying to watch is too weak or has actually too lot noise. This could be since of a bad box or a trouble at Comcast (check https://www.trident-gaming.net.com/support/status/, 1-800-Comcast voice response, or the "My Account" app) but is most likely due to a bad connection between the box and Comcast"s network, commonly in or near your home.Troubleshoot by checking every connectors for corrosion and tightness, and also by looking for damaged coax cable. To run the cable through a surge protector, a defective splitter, or too countless splitters can reason signal difficulties as well. If there is one amplifier in the heat make sure it"s acquiring power. You might also try unplugging the cable box/DVR/digital adapter power cord because that a minute or so.If friend can"t uncover the trouble insist that Comcast send a technology out to identify the cause and correct it.If the technology finds poor coax, splitters, amplifiers, or relationships in your home (even if Comcast initially supplied them) you"ll probably have to pay because that the visit uneven you have their company Protection plan (https://www.trident-gaming.net.com/support/articles/service-protection-plan, closed to customers the don"t currently have it). If the problem is because of a faulty Comcast cable box/DVR/digital adapter or anything external your home, girlfriend shouldn"t it is in charged.For extr information please watch https://trident-gaming.net/t5/Test-TKB/Pixelation-video-and-audio-dropouts-One-Moment-Please-S0a00/m-p/2361331#M1.